Return and Refund Policy

Brand: VitalDharma
Business Entity: BlinkWorks Solutions

At VitalDharma, we are committed to providing our customers with a reliable shopping experience and carefully packaged products. This Return and Refund Policy explains the conditions under which products purchased through our website may be considered for a return, replacement, or refund.

By placing an order on our website, customers acknowledge that they have read and understood this policy.

1. Nature of Products Sold

VitalDharma sells proprietary Ayurvedic medicines and wellness products intended for personal use.

Due to the nature of these products, hygiene considerations, product integrity, and the importance of ensuring that products remain unopened and untampered with, products sold on our website are generally not eligible for return or exchange once delivered, except where a verified manufacturing defect is established in accordance with this policy.

We encourage customers to review the product description, quantity, pack size, and other available information carefully before placing an order.

2. No Return Policy

All purchases made through VitalDharma are considered final, except in exceptional circumstances involving a genuine manufacturing defect that is satisfactorily established.

We do not ordinarily accept returns for the following reasons:

• A change of mind after placing an order.

• An incorrect product selection made by the customer.

• Dissatisfaction based solely on personal expectations or preferences.

• A product that has been opened, used, consumed, or tampered with.

• A claim that the product did not produce a particular result or benefit.

• An order placed by mistake by the customer.

Customers are therefore requested to check their orders carefully before completing payment.

3. Manufacturing Defects

A return, replacement, or refund request may be considered only in exceptional cases where the customer reports a genuine manufacturing defect in the product supplied.

Examples of issues that may be reviewed include:

• A product that appears to have a manufacturing defect.

• Packaging or sealing that indicates a possible manufacturing-related issue.

• A product with visible damage or an abnormality that may reasonably be attributable to manufacturing or packaging.

The existence and cause of any reported defect must be assessed on a case-by-case basis. A complaint or visual observation alone does not automatically establish a manufacturing defect.

4. Mandatory Unboxing Video Evidence

To enable a fair assessment of a manufacturing-defect claim, customers must provide an unedited, continuous, uncut unboxing video showing the condition of the package and the product received.

The video must meet the following requirements:

1. Recording must begin before the package is opened.

2. The shipping package, shipping label, and package condition should be clearly visible.

3. The opening of the package must be recorded continuously, without cuts, pauses that obscure the process, edits, or transitions.

4. The product, its packaging, seals, batch details where available, and the alleged defect must be shown clearly.

5. The video must not be altered, manipulated, or edited in a manner that could affect the assessment.

6. The customer must provide the order number, registered name, contact details, and a clear description of the issue.

The unboxing video and supporting details must be sent to VitalDharma through the customer support contact details published on our website.

Important: Claims submitted without the required uncut unboxing video and order details may be difficult to verify and may not qualify for consideration under this policy. Additional photographs, information, or evidence may be requested where necessary.

5. Reporting a Manufacturing Defect

Customers should contact VitalDharma as soon as reasonably possible after delivery if they believe that a product has a manufacturing defect.

When contacting us, please provide:

• Order number.

• Customer name and registered contact information.

• Date of delivery.

• Description of the alleged defect.

• Uncut unboxing video.

• Clear photographs or additional evidence, if requested.

Customers should retain the product, its packaging, labels, and any remaining contents until the complaint has been assessed. The product should not be discarded or altered while the claim is under review.

6. Assessment and Verification

Every manufacturing-defect claim will be reviewed individually by VitalDharma.

Our assessment may include reviewing the unboxing video, photographs, packaging, product details, batch information, and other relevant evidence. We may contact the customer for clarification or request additional information before reaching a decision.

Submitting a complaint does not automatically guarantee approval for a return, replacement, or refund.

Where the available evidence does not establish a manufacturing defect, the request may be declined.

7. Refund Eligibility and Approval

Refunds are considered only in exceptional circumstances involving a manufacturing defect that has been satisfactorily established through the review process.

VitalDharma, a unit of Blinkworks Solutions, will assess refund requests and determine the appropriate resolution based on the available evidence and the circumstances of the case.

Where a verified manufacturing defect is established, the resolution may involve a refund or another appropriate remedy, depending on the circumstances.

A refund is not automatic merely because a defect has been reported. Any approved refund will be processed through the applicable payment or refund procedure.

This policy is intended to prevent misuse of the return process while allowing genuine product-quality concerns to be reviewed fairly.

8. Refund Processing

If a refund is approved:

• The customer will be informed of the decision.

• The refund amount and applicable processing details will be communicated to the customer.

• Refunds will ordinarily be issued to the original payment method where technically possible.

• The time taken for the refunded amount to appear in the customer's account may depend on the payment provider, bank, or payment method.

Customers may contact our support team if an approved refund has not appeared within the communicated processing period.

9. Return Shipping and Product Handling

If VitalDharma determines that a product must be returned for inspection, the customer will be informed of the return procedure and the applicable shipping arrangements.

Customers should not send products back without receiving return instructions from our support team.

Any return or inspection request will be handled according to the circumstances of the claim and the instructions communicated by VitalDharma.

10. Orders Placed by Mistake

Customers are responsible for checking the selected product, quantity, delivery address, and order details before completing their purchase.

Orders placed by mistake or requests based solely on a change of mind will not ordinarily qualify for a return or refund under this policy.

If an order has not yet been dispatched, customers may contact support as soon as possible to enquire whether cancellation is still possible. Cancellation requests are subject to the order's processing and dispatch status.

11. Customer Support

For manufacturing-defect claims or questions about this Return and Refund Policy, please contact us through the support email address or contact details displayed on the VitalDharma website.

Please include your order number in all communications to help us identify and review your request efficiently.

12. Policy Updates

VitalDharma reserves the right to update or revise this policy from time to time. Any updated version will be published on this page, with the effective date revised where appropriate.

Customers are encouraged to review this page periodically.

13. Contact Information

VitalDharma
A unit of Blinkworks Solutions

Website: www.vitaldharma.in
Customer Support Email: blinkworksolutions@gmail.com
Business Address: Kamla Nehru Nagar, Lucknow

For all enquiries, please include your order number and a clear description of your concern.

Our Commitment: VitalDharma aims to review genuine product-quality concerns carefully while maintaining the integrity of proprietary Ayurvedic medicines and wellness products sold through our website.