Shipping policy

Shipping and Delivery Policy

Effective Date: 20 October 2026

Brand: VitalDharma
Business Entity: BlinkWorks Solutions

At VitalDharma, we aim to deliver your orders safely and promptly. This Shipping and Delivery Policy explains our shipping coverage, estimated delivery timelines, and the circumstances that may affect the delivery of your order.

1. Shipping Coverage

VitalDharma ships orders throughout India, subject to courier service availability at the customer's delivery address.

Delivery availability may vary depending on the location, courier network coverage, and other logistical considerations.

2. Estimated Delivery Time

Our estimated delivery timeline is 3–5 business days from dispatch for most serviceable locations across India.

Please note that this is an estimated timeframe and not a guaranteed delivery date. Actual delivery times may vary depending on the destination, courier operations, and other circumstances beyond our control.

Business days generally exclude Sundays and public holidays.

3. Order Processing and Dispatch

Orders are processed after successful order placement and, where applicable, payment confirmation or order verification.

Processing and dispatch may take additional time during high order volumes, promotional periods, holidays, or other operational delays.

Customers will receive order or shipping updates through the contact details provided at checkout, where such updates are available.

4. Delays in Delivery

Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including:

  • Courier partner delays or operational constraints.

  • Weather conditions, heavy rainfall, floods, or other natural events.

  • Transport disruptions, road closures, or logistical challenges.

  • Public holidays or unusually high shipment volumes.

  • Remote delivery locations or limited courier service availability.

  • Incorrect or incomplete shipping addresses.

  • Other unforeseen circumstances affecting the delivery network.

In such cases, delivery may take longer than the estimated 3–5 business days. We appreciate your patience and understanding when these situations arise.

5. Shipping Charges

Any applicable shipping charges will be displayed during checkout before the order is confirmed.

Shipping charges, if applicable, may vary depending on the order, delivery location, or promotional offer available at the time of purchase.

6. Tracking Your Order

Where tracking facilities are available, customers may receive a tracking number or link through SMS, email, WhatsApp, or another available communication channel.

Customers can use the provided tracking information to check the shipment's progress.

If tracking information is unavailable or does not appear to update, please contact our customer support team with your order number.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete shipping information, including their full address, PIN code, and contact number.

Delivery may be delayed or unsuccessful if the information provided is incorrect or incomplete, or if the recipient is unavailable at the delivery address.

If an address correction is required after dispatch, additional delivery time may be necessary, and the change may not always be possible.

8. Failed Delivery and Returned Shipments

If a courier partner is unable to deliver an order after its applicable delivery attempts, the shipment may be returned to the sender.

Customers may contact VitalDharma to enquire about the status of a returned shipment and the available options for resolving the issue.

Any further action will depend on the shipment status, the reason for non-delivery, and the applicable order policies.

Thank you for shopping with VitalDharma. We appreciate your trust and strive to deliver your orders safely and as promptly as possible.