TERMS OF SERVICE

Website: VitalDharma
Business Entity: Blinkworks Solutions

Welcome to VitalDharma. These Terms of Service govern your access to and use of our website, online store, and related services.

VitalDharma is a brand operated by Blinkworks Solutions. Throughout these Terms, the words “VitalDharma,” “we,” “us,” and “our” refer to VitalDharma, a unit of BlinkWorks Solutions.

By visiting our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service. If you do not agree with these Terms, please discontinue using our website.

1. Eligibility and Use of the Website

By using this website, you confirm that you are legally capable of entering into a binding transaction and that the information you provide is accurate, current, and complete.

You agree to use our website only for legitimate purposes and in a manner that does not interfere with the operation, security, or availability of our services.

You must not use this website to engage in fraudulent activities, submit misleading information, interfere with other customers' access, or attempt to compromise our systems.

2. Products and Product Information

VitalDharma offers proprietary Ayurvedic medicines and wellness products through its online store.

We make reasonable efforts to display product descriptions, images, prices, pack sizes, ingredients, and other available product information accurately. However, variations in display settings, lighting, packaging updates, or product presentation may result in minor differences between website images and the product received.

Customers are encouraged to read the product information, labels, directions, warnings, and other relevant details carefully before placing an order.

Product availability, packaging, and descriptions may be updated from time to time.

3. Important Product Information

Products sold through VitalDharma are intended to be used in accordance with the instructions and information provided with the respective product.

Customers should read the product label and follow the stated directions for use. If you have an existing medical condition, take medication, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Individual experiences may vary. No particular result, outcome, or effect is guaranteed unless expressly stated in the applicable product information.

Information published on our website is intended to help customers understand our products and is not a substitute for individual medical assessment or professional healthcare advice.

4. Account and Customer Information

Certain website features may require you to provide personal information, including your name, phone number, email address, billing details, and shipping address.

You agree to provide accurate and complete information when placing an order or communicating with our support team.

You are responsible for reviewing your contact and delivery information before submitting an order. VitalDharma cannot guarantee successful delivery where the information provided by the customer is incomplete or incorrect.

Please notify us promptly if you identify an error in your order information.

5. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the selected products at the displayed price and under the applicable terms.

An order confirmation or acknowledgement does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the ability to review orders and, where appropriate, decline or cancel an order in circumstances such as product unavailability, pricing or listing errors, suspected fraudulent activity, incomplete customer information, or an inability to process the transaction.

If an order is cancelled after payment has been collected, any applicable refund will be handled through the relevant payment process.

We may contact you to verify order details where reasonably necessary.

6. Prices, Taxes, and Payment

Product prices are displayed on the website in the applicable currency and may be changed from time to time.

The final amount payable will be displayed during checkout and may include applicable taxes, shipping charges, or other charges disclosed to the customer before the order is placed.

We may offer prepaid payment options and Cash on Delivery (COD), subject to availability for the relevant order and delivery location.

Where a COD handling charge or another additional charge applies, it will be disclosed during checkout before the customer confirms the order.

Online payments are processed through the applicable payment service provider. VitalDharma does not control the independent systems of banks, payment gateways, or other payment intermediaries.

7. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website or through order notifications.

Delivery estimates are indicative and may be affected by courier operations, weather conditions, logistical disruptions, incorrect addresses, customer unavailability, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and deliverable shipping address and an accessible contact number.

Where a courier is unable to complete delivery, the order may be subject to further delivery attempts, return-to-origin procedures, or other arrangements offered by the shipping provider.

For questions about a specific order, customers may contact our support team with their order number.

8. Returns, Refunds, and Order Cancellations

Returns and refunds are governed by our separate Return and Refund Policy, which should be read together with these Terms of Service.

Given the nature of the proprietary Ayurvedic medicines and wellness products sold through VitalDharma, returns are generally not accepted except in exceptional circumstances involving a reported manufacturing defect, subject to the applicable verification process.

Customers reporting a potential manufacturing defect may be required to submit an uncut, continuous unboxing video and relevant order details for assessment.

A submitted claim does not automatically guarantee a refund or replacement. Requests are reviewed individually, and the available evidence is considered before a decision is communicated.

Please refer to the Return and Refund Policy published on our website for the full procedure and applicable conditions.

9. Promotions and Discount Offers

VitalDharma may offer promotional codes, discounts, special pricing, or limited-period offers from time to time.

Promotional offers may be subject to specific eligibility conditions, validity periods, product restrictions, or minimum purchase requirements communicated with the offer.

Unless expressly stated otherwise, promotions cannot be combined with other offers and have no cash value.

We reserve the ability to discontinue or modify promotional offers, subject to applicable requirements.

10. Intellectual Property

All website content, including brand names, logos, product descriptions, text, graphics, photographs, page layouts, and other materials, belongs to or is used by VitalDharma, BlinkWorks Solutions, or the relevant rights holders.

You may access and use this content for personal, non-commercial shopping purposes.

You must not copy, reproduce, modify, distribute, publish, commercially exploit, or create derivative works from our website content without prior written permission from the applicable rights holder.

11. Prohibited Activities

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.

• Submit false customer, payment, or delivery information.

• Attempt unauthorized access to our website, systems, or accounts.

• Interfere with website security, functionality, or availability.

• Copy or commercially exploit website content without authorization.

• Use automated means to scrape, extract, or misuse website information.

• Submit malicious code, harmful files, or content intended to disrupt our services.

We may restrict access to website features where necessary to protect our store, customers, or systems.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier providers, analytics tools, and other service providers.

Third-party services may operate under their own terms, conditions, and privacy practices. VitalDharma does not control all aspects of these independent services.

The inclusion of a third-party link does not necessarily constitute an endorsement of that service or its content.

13. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information required to operate our store, process orders, arrange delivery, provide customer support, and improve our services.

Our handling of personal information is described in our Privacy Policy, which should be read alongside these Terms of Service.

By using the website, you acknowledge that certain information is required to facilitate the services you request, subject to the applicable privacy terms and requirements.

14. Website Availability and Accuracy

We aim to keep our website accessible and its information reasonably accurate. However, uninterrupted availability, error-free operation, and the absence of technical issues cannot be guaranteed at all times.

We may update, modify, suspend, or discontinue website features or content when necessary for maintenance, operational improvements, security, or other business reasons.

We may correct typographical errors, inaccurate descriptions, pricing mistakes, or other listing errors when identified.

15. Limitation of Liability

To the extent permitted by applicable law, VitalDharma and BlinkWorks Solutions shall not be responsible for indirect or consequential losses arising from temporary website unavailability, third-party service interruptions, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude or restrict any liability or customer right that cannot lawfully be excluded or restricted.

Nothing in this section limits rights or remedies available to customers under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or reasonable costs arising directly from your unlawful use of the website, your deliberate misuse of our services, or your violation of these Terms.

This provision does not apply to the extent that the relevant loss results from our own unlawful conduct or where such responsibility cannot lawfully be imposed on a customer.

17. Changes to These Terms

We may revise these Terms of Service from time to time to reflect changes in our business, products, website functionality, or applicable requirements.

Updated Terms will be published on this page, together with a revised effective date where appropriate.

Your continued use of the website after updated Terms are published indicates your acceptance of the revised Terms to the extent permitted by applicable law. Where additional consent is required, we will seek it as appropriate.

18. Governing Law and Disputes

These Terms of Service are intended to be interpreted in accordance with the laws applicable in India, subject to any mandatory consumer rights and protections that apply to the transaction.

Customers who have a concern about an order or our services are encouraged to contact our support team first so that we can attempt to resolve the issue.

Nothing in this section prevents a customer from exercising any statutory right or remedy available under applicable law.

19. Contact Information

For questions regarding these Terms of Service, orders, products, or website services, please contact:

VitalDharma
A unit of BlinkWorks Solutions

Website: www.vitaldharma.in
Customer Support Email: blinkworksolutions@gmail.com
Business Address: Kamla Nehru Nagar, Lucknow

When contacting us about an order, please include your order number and the contact information associated with the purchase.

Thank you for choosing VitalDharma. We appreciate your trust and aim to provide a clear, reliable, and customer-focused shopping experience.